How our services are structured
Our services are organised around two elements:
A fixed monthly oversight pack, which defines how often we visit your property
On-demand services, activated when situations require action or presence
The packs ensure prevention and continuity.
On-demand services ensure execution and problem-solving.
The oversight packs
All packs include the same type of visit and reporting.
The only difference between packs is how often the visit takes place.
Each visit includes:
Physical access to the property
General condition verification
Observation of risk areas
Photo documentation
Written inspection report
Immediate notification if attention is required
Mail & key handling (included)
Property keys are held securely for inspections and authorised access.
Mail delivered to the property is collected during scheduled visits only.
Relevant or time-sensitive correspondence is reported to the owner.
Any collection, access or presence outside the scheduled visit is handled on demand.
Monthly Visit
This service provides regular monthly oversight of your property.
What this includes:
One on-site visit per month
Full inspection following the same inspection scope used across all packs
Verification of access, security and general condition
Detection of early signs of deterioration or risk
Photo documentation of key areas
One written inspection report per month
Immediate notification if attention is required
This level is designed for properties that are generally stable and left unoccupied for limited periods.
Bi-Monthly Visits
Weekly Visits
This service provides closer monitoring through more frequent presence.
What this includes:
Two on-site visits per month (approximately every two weeks)
The same full inspection scope carried out at each visit
Closer follow-up of any evolving situation
Photo documentation after each visit
Two written inspection reports per month
Faster detection of issues due to shorter gaps between visits
This level is designed for properties left unattended for longer periods or requiring closer supervision.
This service provides continuous oversight through weekly presence.
What this includes:
Four on-site visits per month (weekly)
The same full inspection scope carried out at each visit
Continuous monitoring of the property’s condition
Early detection of even minor changes or risks
Photo documentation after every visit
Four written inspection reports per month
Priority handling if an issue requires action
This level is designed for larger or more complex properties where prevention and reactivity are critical.
Price: 160 €
Price: 260 €
Price: 380 €
ON-DEMAND SERVICES
Property presence & access
Additional visits outside the scheduled inspection
Secure access to the property for authorised third parties
Opening and closing the property on request
Presence for deliveries or scheduled appointments
Mail, parcels & logistics
Collection of mail or parcels outside scheduled visits
Secure storage or forwarding of important correspondence
Handling of specific deliveries requiring presence
Maintenance & repairs coordination
Coordination of plumbers, electricians and technicians
Presence during maintenance or repair works
Supervision of interventions
Verification of work completion
Follow-up reporting with photos
Property preparation & reset
Preparation of the property before owner arrival
Basic reset after owner departure
Visual checks before and after stays
Private stays & controlled occupancy
Preparation of the property for private stays
Access coordination
Condition checks before and after occupancy
Oversight during the stay if required
All on-demand services are billed at a fixed hourly rate.
€30 per hour
Time is calculated in 15-minute blocks after the first hour
This applies to all services requiring additional presence, coordination or supervision outside the scheduled visits.
Coordination-only services
When our role is limited to arranging or coordinating the intervention of a third-party professional, without extended on-site presence:
A fixed service fee is agreed in advance
The fee is defined based on the scope of coordination required
We never charge a percentage on supplier or contractor invoices.
Transparency commitment
No hidden fees
No commissions
No mark-ups on third-party invoices
Our remuneration is always:
agreed in advance
clearly defined
independent from supplier costs
This ensures full transparency and alignment with the owner’s interests.
On-demand services – pricing
Cleaning & Home Care
Certain services that directly affect the condition and presentation of the home are delivered in-house by Velar Living, under our own standards and supervision.
Scheduled and seasonal cleaning
Pre-arrival preparation
Post-service quality control
Managing these services internally ensures consistency, accountability and clear responsibility.
In-house services
Professionally managed specialist services
Certain technical or specialist services are delivered by independent third-party professionals, coordinated and supervised by Velar Living.
Garden maintenance
Pool maintenance
Technical and specialist repairs
Velar Living does not perform these works directly, but remains responsible for coordination, supervision and reporting.
Third-parts
We can work with suppliers selected by the homeowner, including existing or trusted third-party providers.
We do not receive commissions, margins or incentives on invoices issued by third parties.
When coordination or supervision of third-party services is required, our involvement is remunerated only through a clearly defined and pre-agreed fixed fee, established in advance.
This structure eliminates conflicts of interest and ensures that all decisions are taken solely in the interest of the home and its owner.